Karen Heatwole, in her first year of being a DecisionLink customer, has already blown the metrics out of the water, including ROI. As a Vice President Value Advisor, her involvement in the market of value selling and what she's accomplished at iCIMs is impressive, and influential.
While a year may be short, Jackie Liney, the CSM for iCIMs, feels the impact Karen has made as both a customer and a leader. Karen has shown team members how to shift their sales careers and take it to the next level. She is already taking her own career and company to the next level - a level that most professionals are hoping to achieve.
Aside from Karen's professional prowess and influence, Karen is also a pleasure to work with. She listens to what considerations for best practices, but also bounces her ideas back to make the best practices even better. Karen has a drive to bring something new to the table, but make it successful & fun.
Jackie says of Karen; "I am honored to be her Customer Success Manager. I hope that more people are able to connect with Karen and learn from her many best practices."
Clearly, Karen is a Value Hero in more ways than one!
Submitted By: Jackie Liney
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Throughout the summer, DecisionLink is honoring the Value Heroes of organizations as a part of “Value Heroes: A Summer of Recognition.” We are sharing these stories on our blog, submitted by value heroes themselves or by the sales professionals that they have supported.
Our celebration of Value Heroes concludes after Labor Day with our “Value Heroes Summit,” a town hall, virtual forum where value and sales professionals can connect, share stories and best practices and engage with like-minded professionals.
So, share your value selling stories and join the conversation!