Stay ahead with customer value thinking.

Tailoring your pitch to your customers’ business realities is no longer optional. 

When making a purchase, customers nowadays demand more. They scrutinize options, review business cases, weigh the pros and cons of each solution, evaluate the expense against other internal projects, and once they buy, they look for who will provide an ongoing partnership to maximize success. With a seemingly infinite number of solutions offered in today’s SaaS-driven world, they can afford to be picky.

How improving customer perception of value delivered boosts loyalty and retention

Many times, when we talk about value realization, we focus on the business outcomes of a product or service, quantifying its tangible benefits in order to prove its business impact. But value is ultimately about perception, which means that there are ways to realize value without altering anything about the way the product itself works. Perception is reality, after all.

Why customer value management is the most advanced go-to-market approach to enable value conversations across the customer lifecycle

How to adapt your core value proposition to each client

A strong value proposition is the foundation of a successful business case. When you clearly understand the value you can provide different types of clients, tailoring the message to fit their unique situation is easier. Our most recent webinar tackled this essential topic—how to make that work to go the extra mile as you approach new clients. Joined by experts, Dr. Stephen Timme, Founder & President of Finlistics Solutions, and Justin Honaman, Head, Worldwide Retail & Consumer Goods Go-to-Market, Amazon Web Services, DecisionLink’s Ty...

Accelerate your sales cycle at every stage with these key insights

Whether you’re a customer or a seller, no one wants to spend more time than necessary negotiating a sale. The good news is if you understand how to frame the benefits to the customer, selling doesn’t need to be a lengthy process. 

Centering Value at Each Touchpoint Creates Global Impact

Companies leveraging Customer Value Management across their organization see benefits in all aspects of their business. It drives adoption, operationalizes customer sentiment, and enables companies to leverage important metrics in their conversations.  These benefits are important because they ultimately add up to transformational change for businesses—change that is reflected in real bottom-line impact.