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    customer retention (2):

    Why Does a Good CX Strategy Lead to a Good Customer Retention Rate?

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    By  Tatum Sims
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    Keeping your customers satisfied is one of the few priorities that companies have. Customers drive and expert companies to do more to continuously satisfy their customer experience. Companies need to continuously take value in what customers want, need, and how they can grow positively by implementing their product or service into their everyday lives. It is an important task to gain customers and build and maintain relationships with them to close deals, but it is not easy to gain customer loyalty. The way to keep customers from drowning into your company is to establish a strong...

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    2 Ways to Stop Churn and Increase NRR

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    By  Joanne Moretti
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    Reflections of the Gainsight Pulse 2021 Conference

    Last week I had the pleasure of speaking to 168 people at the Gainsight Pulse conference.We were amazed at the turnout and are grateful to Gainsight for giving us the opportunity to share our point of view on the matter of customer retention and growth strategies.Overall the conference was very focused on the impact of renewals on things like net recurring revenue and profitability; reducing customer churn and ensuring customers are getting full value from their vendors.

    The objective of my session was to give people the HOW.My topic was...

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